Your new resource, the front desk agent!
Your first port of call, the front desk. The first person to greet you when you call to make a reservation. They are the ones that will advise you on the most suitable room for you and your guest. They can provide you with more of an insight in regard to the rooms, location and general information regarding the hotel to ensure that you have a comfortable stay with us.
Should you have a specific request you can advise our front desk and they will be more than happy to accommodate you as best, as they can. You may have a special event or occasion that you would like to celebrate whilst staying at the hotel, the front desk may be able to help you organize your surprise. Alternatively, you may require recommendations on where to dine to celebrate a special occasion, the team at the front desk will be able to assist due to their local knowledge.
Once you have your reservation booked, and the day for your stay in the hotel has finally arrived, the first point of contact you will have when you enter the hotel lobby, will be the team at the front desk. They will be able to assist you with any questions you may have in regard to the facilities within the hotel, parking, directions or assistance with your luggage.
The knowledge of the front desk extends beyond information regarding the hotel, they will also be able to assist you with any questions you may have in regard to the surrounding area or local events. Ask the team for directions, recommendations or information about the surrounding neighbourhoods.
If you have a number of different stops on your trip, ask the front desk if they have any recommendations or guidance on places you should visit or stay for the next destination on your list.
Upon check out tell the front desk agent about your experience at our hotel and the city itself, our hotel appreciates guest feedback as it helps us to improve our service offering to all our guests. Don’t feel like sharing your experience with the front desk agent feel free to share your experience on the various review sites such as TripAdvisor, Expedia. We welcome your feedback!
We look forward to welcoming you on your next stay in Vancouver!