Get to know Andrew Brownrigg
We invite you to meet our new General Manager, Andrew Brownrigg, who recently joined the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre.
Being a General Manager in a busy downtown Vancouver hotel, means adapting to an environment which requires quick and continual response to change. Andrew is the perfect example of a “hands-on” professional who demonstrates the ability to lead with new levels of success.
Andrew has worked as a management professional in the hospitality industry. He has 20 years of progressive experience for international hotel chains such as Intercontinental Hotels Group, Swissôtel with (FRHI Hotels & resorts) and Accorhotels. Andrew has been engaged in several leadership roles in fast paced cities like London, Guandong (China) and Bangkok. He has extensive experience in Front office management, rooms divisions, operations and Food & Beverage. He has a proven record of strategic planning, improving operational efficiency, team building and project management.
As he pursues his current role as the General Manager for our award winning hotel, we asked him for few minutes of his busy day to get to know Andrew Brownrigg a little better.
What do you think led you to reach the position you are in today?
One of the nice things about being in the hospitality industry for twenty-year’s, is that it gives one the ability to reflect back on the many great people who have shaped and influenced the path I have taken. After several years in hotel operations, I was exposed to a variety of management styles, experience and talent. I believe that everyone has something to offer if you are looking to learn from them. Therefore in conclusion to your question, I think my journey along this road was determined by hard work, belief, courage, learning from others and above all persistence!
What do you find most rewarding about the role?
Guest expectations do not change on a daily basis. I feel they always expect to receive great service. It is my responsibility to ensure the hotel runs at its optimum every single day to make sure each guest has a unique and memorable experience. Every day in a hotelier’s life can and will vary because of the complexity of dealing with so many factors. The world of hospitality is vibrant, lively, and there is never a dull day and this challenge is what I find rewarding.
How do you relax in your spare time?
I simply adore spending time with my family and planning our family trips. I enjoy exercising and cooking.
What’s your favourite thing to do in Vancouver?
When the sun is out, Vancouver is one of the best places in the world. I love spending time outdoors with the family, exploring new attractions and discovering new restaurants around the city.
Lastly, Can you name the top 6 habits you practice as a General Manager?
- Listen to your team
- Share your knowledge
- Motivate the people around you
- Welcome Criticism
- Give credit when credit is due
- Never be afraid of Change.
We warmly welcome Andrew to the Best Western Plus Chateau Granville team and we look forward to thriving under your leadership!