A look into Hotel Departments and their Functions

A Day in the life of the BEST WESTERN PLUS Chateau Granville Hotel’s Team!

Working better together

Have you ever wondered what it takes for a downtown Vancouver hotel operations to be successful? The hotel does not run itself at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. A strong team of remarkable individuals work day in and day out to be able to delight and exceed the expectations of our loyal guests!  Whether you’re in concierge or working behind the scenes in the kitchen, every employee at the Chateau Granville contributes to offering an excellent guest experience. The hotel’s different departments and their functions all play a crucial role in ensuring the successful run of the business, while providing a positive experience to its guests.

Front Office – Nerve Centre of The Hotel

Every day is different with the arrival of new personalities from different walks of life. The Front Office Department is often referred as the nerve centre of the hotel as it is in constant contact with our guests, and has the most diverse operating exposure. Our team is passionate about guest service and look at every possible opportunity to make our guests comfortable during their stay. Our front office associates have a keen intuition that allows them to anticipate our guest’s needs and exceed them. With its excellent communication skills, it is not unusual for our staff to multi task and work diligently in order to resolve any issues that may arise.

Front Desk Department

Nick & Rebecca working the morning shift at the Front Desk

Concierge – Always At Your Service

Our concierge is constantly looking for ways to enhance your guest experience. Travel routes, recommendations of tours, attractions, and short cuts around town are just a few services offered by our remarkable Concierge Team, topped by, of course, a lovely friendly welcome!  Our experienced Concierge Team has been offering insights to provide all our guests with useful information that will positively enhance their stay in Vancouver!

Hotel Concierge Department

A welcoming smile from Drew, our Bellman

Housekeeping – Professional Quality Cleaning With a Personal Touch

Every morning is a busy one in the Housekeeping Department. The team has an eminent eye for attention to detail to provide our guests with a spotless guest experience.  Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. The Housekeeping Department is a critical function to the hotel’s continued success!

Hotel Housekeeping Department

Our Housekeeping Team in action!

Maintenance – To The Rescue!

Running an effective hotel requires careful planning and hard work. Equipment does break down; meaning repairs and regular preventive maintenance are required around the hotel. Our professional Maintenance Team performs a wide range of essential tasks to help ensure a smooth operation resulting in happy guests.

Hotel Maintenance Department

Nick is our Mr. Fix it man in the Maintenance Team

The Edge Social Grille & Lounge Restaurant- Serving You With a Smile

Our team at The Edge social Grille & Lounge restaurant are a vibrant bunch with a combination of proficiency and bubbly personalities. Whether it’s for breakfast, lunch, dinner cocktails or appetizers, our team will always serve you with a smile.

Restaurant and Guest Service Department

Jerry & Brieanne working their magic behind the bar

Kitchen – Cooking with Passion

Our experienced team of chefs offers a great variety of scrumptious dishes to keep our hungry customers happy. Although our chefs work in a fast paced environment, the kitchen is far from what you see on Reality TV! There is a less drama and more fun as our chefs handle the line with their experience, great personalities and talent.

Hotel Kitchen Department

Chef Peter & Chef Danny busy in the Kitchen

Accounting- Working the Numbers

The Accounting Team plays a significant role in the managing of the BEST WESTERN PLUS Chateau Granville. They provide the hotel with relevant financial data and forecasts which are used for daily decision making to ensure we are thriving and keeping the books up to date. The team offers a great support service to all departments with financial recommendations.

Hotel Accounting Department

The Accounting Team – Rennie, Sunny & Nora

Sales & Marketing – Creative Selling

Our Sales Team works hard to promote the brand and the amenities of the hotel. The Sales Department is in charge of negotiating and prospecting large business and leisure groups, tours operators and individual travellers. The Marketing Department is the analytical backbone of Sales as well as being responsible for increasing exposure for the hotel through various advertising opportunities both in print and on the Web. Be sure to engage with us on our various social media platforms such as, Facebook, Twitter, Google Plus, or Pinterest!

Sales & Marketing Department

The Sales & Marketing Team – Philip, Ruvika, Sunita & Catherine

Catering Department – Meeting your expectations

Our Catering Department is responsible for the smooth operation and sales of our beautifully appointed conference centre. From corporate meetings to large celebratory events, the catering team must to take ownership of every detail with excellent teamwork and efficient communication in order to meet and exceed the expectations of our clients.

Best Western Plus Chateau Granville Hotel Conference Centre

The BEST WESTERN PLUS Chateau Granville Hotel beautifully appointed conference centre

Executive Team – The Pack Leaders

The Executive Team at the BEST WESTERN PLUS Chateau Granville plays a decisive role in the hotel operations as the final decision-maker. The team is comprised of the Department Heads and is led by the Director of Operations, and the General Manager. The team ensures the smooth running of hotel operations, each member responsible for the management of its own department. Regular meetings are organized to discuss any issues and find ways to continuously improve business profitability and guest experience.

We are at our best when we collaborate, listen to each other and combine our expertise to create a strong, focused, supportive and trusted team of professionals.  It is with gratification that we identify ourselves as the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre team!


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