Meet our Concierge

Always at your Service


Our Concierge at the Chateau Granville is here to help you plan your perfect Vancouver vacation!

There is so much going on in our vibrant city, our friendly and attentive concierge want to help make the most of your time in Vancouver and will introduce you to all our local festivals, shows, tourist hotspots and other exciting activities taking place in the city. Our professional concierge is at your service to meet your every request. Take their advice and you will be assured a fun and enjoyable time in the city of Vancouver. Without further a due, we introduce to you the great personalities behind our remarkable concierge team.

Drew – Offering Expert Recommendations

Meet our Concierge

Drew Barnes has been working with the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre since April 1991.Drew is known for his cheerful personality that greets you as you enter the lobby!  His expert knowledge of our city leaves our guests mesmerised and our guests can’t wait to take on the city with his recommendations. Drew has pure talent on and off the job!  He is an amazing musician and plays at many clubs, pubs and coffee houses across metro-Vancouver. He enjoys sharing his first-hand knowledge of Vancouver with our guests. He adores meeting people from all corners of the world and giving them interesting, accurate info about our remarkable city.

Drew recommends:

  • Encourages our guest to experience the ambience of Gastown
  • Explore the vivid colours, exotic cuisine and a vibrant culture of Chinatown
  • Spend the day at Granville Island

Deiniol – Always serving you with a smile

Meet our Concierge

Deiniol Polintan is a fresh young addition to our concierge team. He started his career as a busboy in our restaurant, the Edge Social Grille & lounge and slowly moved his way up into the concierge department due to his addictive personality and his great touch with guests. His top knowledge of the city’s venues and our guests needs along with his ability to multi-task and display grace under pressure makes him a great asset to the concierge team. What Deiniol loves most about his role is helping absolutely anyone with their requests, be it directions or advice on the best tourist attractions. It brings him great satisfaction to put a smile on someone’s face!

Deiniol Recommends:

The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre is just minutes away from some of Vancouver’s major shopping centres and attractions.  We are commended for our excellent proximity to Vancouver’s restaurants and public transportation.  On your next stay, if you would like to find out more about what’s going on in Vancouver, come and meet our Concierge in the hotel lobby, Drew and Deiniol will be happy to be at your service!

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